Refund policy
Returns & Refunds
We want you to love your Heypresso. If something isn't right, here's how returns, refunds and our warranty work. This policy doesn't affect your statutory rights as a consumer.
30-day returns
You can return any item within 30 days of delivery for a full refund of the item price — including sale items. (UK law gives you 14 days to cancel an online order; we give you 30.)
- Items should be unused, complete and in their original packaging where possible.
- Email us at info@heypresso.com with your order number and we'll send you the returns address and instructions.
- For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service, as items remain your responsibility until they reach us.
Refunds
Once your return arrives, we'll inspect it and email you to confirm. Approved refunds are made to your original payment method within 14 days, and include the cost of standard delivery on your original order. If an item comes back used or damaged, we may reduce the refund to reflect that.
Faulty or damaged items
If your order arrives damaged, faulty or incorrect, email us within 30 days with your order number and a photo or short video of the issue. We'll arrange a free return and send you a replacement or a full refund — your choice.
6-month warranty
Every Heypresso machine comes with a 6-month warranty from the date of delivery, covering manufacturing faults under normal use. It doesn't cover accidental damage, misuse, or normal wear and tear. If something goes wrong, email us and we'll repair or replace it at no cost. Your rights under the Consumer Rights Act 2015 still apply beyond the warranty.
Late or missing refunds
If you haven't received your refund after we've confirmed it, please check with your bank or card provider first, as processing can take a few working days. If it still hasn't arrived, email info@heypresso.com.
Contact
Heypresso is a trading name of Abell & Co Trading Ltd, registered in England and Wales (company no. 16106618).
Email: info@heypresso.com